Delhi Airport Introduces Special Enclosures for Passengers of Flights Affected by Fog or Technical Issues

To enhance passenger convenience during disruptions caused by weather, fog, or technical issues, Delhi Airport has launched a unique initiative. Special enclosures have been set up across all three terminals to streamline the processing of affected passengers, significantly reducing waiting times and ensuring a smoother travel experience.

Special Enclosures at Delhi Airport

Delhi International Airport Limited (DIAL), a subsidiary of GMR Airports Limited, has established designated enclosures to assist passengers with flights delayed by over three hours or cancelled. These enclosures are strategically located at:

• Terminal 3: Bus boarding gates and certain aerobridges
• Terminal 2: Transfer area
• Terminal 1: Bus boarding gate

The enclosures cater to both domestic and international passengers and are designed to expedite the re-entry process into the Security Hold Area (SHA).

Features of the Enclosures

• Capacity: The enclosures range from 250 to 450 square meters and can accommodate 55 to 120 passengers at a time.
• Amenities: Toilets and vending machines are being installed where feasible to enhance passenger comfort.
• Security Screening: CISF personnel are stationed to ensure thorough screening, while Private Security Agency (PSA) staff verify passenger documents.

Improved Processing Time

The initiative eliminates the need for affected passengers to go through the regular arrivals and transfer areas. Instead, passengers are brought directly to the reverse entry point, reducing processing time from approximately 2.30 hours to just a few minutes.

Dedicated Airline Support

Only airline staff accompanying passengers from stranded flights are permitted inside the enclosures for security purposes. After processing, passengers re-enter the SHA, gaining access to all terminal facilities.

CEO’s Statement

Commenting on the initiative, Mr Videh Kumar Jaipuriar, CEO of DIAL, said: “DIAL has been working to enhance passengers’ experience at Delhi Airport. By implementing this new initiative, DIAL aims to significantly reduce the time taken for the de-boarding and boarding process for passengers of flights affected by fog/weather or technical issues.”

Conclusion

This passenger-friendly initiative by Delhi Airport reaffirms its commitment to ensuring a seamless travel experience, even during challenging situations like adverse weather or technical delays.