In its unyielding commitment to enhance the passenger experience, Delhi Airport has introduced many new services and upgraded old facilities, redefining travel convenience. These efforts have been recognised by Airports Council International (ACI), the trade association of the world’s airports.
Recently, the Airports Council International (ACI) awarded Delhi Airport (DEL) the esteemed Airport Service Quality (ASQ) Award, recognizing it as the Best Airport handling over 40 Million Passengers in the Asia-Pacific region for the year 2023 for the sixth consecutive year. This recognition serves as a testament to the airport's dedication to providing a superior travel experience to its passengers.
Here is all you need to know about Delhi Airport’s achievement!
The ASQ Awards, organised by the Airports Council International (ACI) gives a unique recognition of the best airports globally based on the discerning judgments of passengers themselves.
The ASQ Surveys meticulously evaluate over 30 performance indicators, providing a comprehensive and detailed assessment of the passenger journey experience. This robust methodology ensures the award is a reflection of genuine passenger satisfaction and provides crucial insights for continuous improvement.
At the heart of the ASQ initiative lies a distinctive global benchmarking program, gauging passenger satisfaction while they are physically at the airport. This means that the evaluation captures real-time experiences, making the ASQ Awards stand out.
With surveys conducted at over 400 airports worldwide, the program allows for an in-depth analysis of the quality of customer service experience at each participating airport.
The celebratory spirit is flying high at Delhi Airport as it emerged triumphant in the 2023 ASQ Awards, securing the prestigious title for the Best Airport serving over 40 Million Passengers in the Asia-Pacific region for the sixth time in a row. Among all the milestones achieved by Delhi Airport, this one holds a special significance as it is based on passenger reviews. On this occasion, Luis Felipe de Oliveira, Director General, ACI World, congratulated Delhi Airport for its great achievement, saying:
“Flying through Delhi Airport isn't just a transit; it is an experience crafted with care. Success in the Airport Service Quality (ASQ) Awards underscores your ability to make every passenger have a memorable and enjoyable airport journey."
This significant achievement is a resounding testament to Delhi Airport's steadfast commitment to delivering an unparalleled travel experience, especially for the substantial number of passengers it serves each year. It not only places Delhi Airport among the world's best airports, but also signifies the acknowledgement of passengers who highly value top-notch customer service.
Receiving the Best Airport in Asia-Pacific Award for the sixth consecutive year for 2023 is not merely a feather in Delhi Airport's cap; it is a significant milestone that reaffirms the airport's dedication to serving passengers at its best. Looking forward, Delhi Airport is poised to continue its journey of improvement, ensuring that every traveller's passage through its terminals is characterised by seamless and enjoyable experiences.
This prestigious accolade serves as a source of motivation to set even higher standards in the future. As we celebrate this achievement, we express gratitude to all passengers who have contributed to making Delhi Airport a beacon of excellence in the aviation industry. Here's to more smooth take-offs and landings at Delhi Airport.
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